Returns

UK FREE RETURNS

If you wish to return an item to us, please ensure that you make your return within 14 days of receipt. For free returns with collect+, please follow these easy steps: 

 

▪ To return your order please sign into your account and go to My Orders - If you have purchased as a guest please click here

▪ Register your refund or exchange request by viewing the order and clicking on Return

▪ Fill out the returns form included in your parcel, stating the Returns Authorisation Number and include inside parcel

▪ Download and print your free oki-ni Collect+ label here

▪ Affix label to parcel and drop at your local Collect+ affiliated store

▪ Ensure you keep your Collect+ proof of sending for tracking and insurance purposes

 

*Once we have received your return, this will be processed within 3-5 working days. Please be advised that we will notify you only when the return has been processed. Original postage and packaging is not a refundable cost. All returns must be received in their original condition and packaging, including product tags. All sales of fragrances, swimwear and underwear are final and cannot be exchanged or refunded. 

If you believe that the item you have received may be faulty, please email customer services on enquiries@oki-ni.com and await further advice before making your return. 

 

INTERNATIONAL RETURNS 

If you wish to return an item to us, please ensure that you make your return within 14 days of receipt using a tracked and insured courier of your choice. Return shipping costs are the responsibility of the customer as we currently do not offer free international returns. To send something back to please follow these easy instructions:

 

▪ To return your order please sign into your account and go to My Orders 

▪ Register your refund or exchange request by viewing the order and clicking on Return

▪ Fill out the returns form included in your parcel, stating the Returns Authorisation Number and include inside parcel 

▪ All return paperwork, customs forms and the outer packaging must be clearly marked as “RETURNED GOODS - OF NO COMMERCIAL VALUE” to prevent the parcel being held in customs or refused on delivery

▪ Using a tracked, insured and signed for delivery service, please send your return to the following address:

 

oki-ni returns
Alpi UK
Miles Gray Road
SS14 3HJ Essex
United Kingdom

 

▪ Please keep your proof of sending for tracking and insurance purposes.

 

*Returned goods remain the customer’s responsibility until signed for at our Warehouse. Once we have received your return, this will be processed within 3-5 working days and you will be notified by email. Original postage and packaging is not a refundable cost. All returns must be received in their original condition and packaging, including product tags. All sales of fragrances, swimwear and underwear are final and cannot be exchanged or refunded. 

If you believe that the item you have received may be faulty, please email customer services on enquiries@oki-ni.com and await further advice before making your return.